Track every customer issue until it is solved
Turn customer problems into tickets, sort them by category, and use SLA timers so nothing waits too long. A dashboard shows what is open.
SLA timers
On every ticket
Categories
To sort issues
API
Create tickets from your apps
Inside Support Tickets
What this module does, in plain words. Which modules you get depends on your plan.
Tickets
Log every customer issue in one place.
Categories
Group tickets by type so the right person handles them.
SLA timers
See how long each ticket has been waiting.
Dashboard
Open, overdue and solved tickets at a glance.
Developer API
Create tickets from your website or app.
Support and sales, one customer record
Your support team sees the full history, and sales sees open issues.
- Tickets linked to the customer
- Categories and SLA timers
- Ticket dashboard
- Automations can create tickets
- Developer API
Built for teams like these
Small support teams
Replace a shared mailbox with clear, trackable tickets.
Product & SaaS companies
Create tickets from your app with the API.
Service businesses
Track complaints and repairs until they are closed.
Support Tickets questions
Yes, with an automation or through the developer API.
A clock on each ticket that shows how long it has been waiting, so you can reply on time.
No. Tickets cover categories, SLA timers, a dashboard and an API.
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